Refund Policy

We want ExpenseBot to work for you. If you're running into trouble, contact us at support@expensebot.ai before requesting a refund — most issues can be resolved quickly, and we offer free onboarding calls.

When You Are Eligible for a Full Refund

You may request a subscription refund if all three of the following are true:

  • Within 7 days of your initial purchase (or within 30 days for annual plan subscribers)
  • Fewer than 30 receipts or transactions have been processed in your account
  • No bank or financial account has been connected via Plaid

Email support@expensebot.ai and we'll process your refund promptly.

One-Time Historical Unlocks

One-time historical scan unlocks, including last-year and any-year unlocks, are non-refundable digital purchases. They remain available even if a separate subscription is canceled or refunded.

When You Are Not Eligible for a Refund

Once any of the following has occurred, costs have been incurred on your behalf and refunds are not available:

  • 30 or more receipts or transactions processed — each receipt runs through AI processing (Gmail scan, photo, PDF, or manual entry). These are per-call costs we cannot recover.
  • A bank or financial account connected via Plaid — we pay a non-recoverable third-party fee per connection the moment your account links, regardless of subsequent usage.
  • 7 days have passed since purchase (or 30 days for annual subscribers)

Cancelling your subscription stops future billing. It does not entitle you to a prorated refund for the unused portion of your subscription period.

Genuine Technical Failures

If a verified bug prevented you from accessing the product entirely — confirmed by our support team — we'll work with you individually. "I couldn't figure it out" is not a technical failure; that's what free onboarding calls are for. Reach out to support@expensebot.ai and we'll get you set up.

EU Customers

By subscribing and immediately accessing the service, you acknowledge that digital content delivery has begun and you waive your 14-day withdrawal right under EU consumer protection law.

Questions?

Email support@expensebot.ai — we respond within 2 business days.