A client's Google authorization can expire, including after a Google password change or security check. When that happens, ExpenseBot pauses Gmail scans for that client instead of silently failing.
On the accountant dashboard, affected paid clients appear in two places:
- A red banner at the top of the client list names the client or clients who need to reconnect.
- A Reconnect Gmail chip appears on the affected client's row.
ExpenseBot emails the client a reconnect link. The client must sign in to ExpenseBot with Google and approve Gmail access themselves because the authorization belongs to their Google account. Scans remain paused until they reconnect, then resume automatically. A direct reminder from you can help them act sooner.
Receipts that arrived while scanning was paused are not lost from Gmail, but ExpenseBot may not have imported them. After reconnecting, the client can open any missed receipt emails in Gmail, apply the ExpenseBot label, and then click Find receipts in Gmail to process them.